Delivered high-quality support in a fast-paced environment, focusing on customer service: technical troubleshooting, billing, or any solutions. I acted as the primary point of contact for users, ensuring seamless communication and rapid issue resolution.

Managed end-to-end customer support for teachers, parents and students, handling inquiries regarding order status, delivery assurancs, and book changes such as availability of new edition.

Resolved high-pressure issues related to billing discrepancies and last-minute delivery failures, ensuring customer received their books on time.

Navigated complex refund and guarantee policies to provide solutions-oriented responses while maintaining brand voice.